Refund policy
Returns & Refunds
We want you to love your Névoa. If you’re not completely satisfied, we offer a 60-day money-back guarantee from the date your order is delivered.
How to start a return
Email our support team at lumea.support.online@gmail.com with your order number and a short note about why you’d like to return your item. We’ll reply within two business days with simple return instructions.
Eligibility
- Requests must be made within 60 days of delivery.
- Please keep the item and its accessories in reasonable condition. You may try Névoa — a gently used device is still eligible under our guarantee.
- Proof of purchase (order number or confirmation email) is required.
Refunds
Once your return is received and approved, we’ll process your refund to your original payment method within 5–10 business days. Your bank or card issuer may need additional time to post the refund.
Damaged or incorrect items
If your order arrives damaged, faulty or incorrect, contact us within 14 days of delivery and we’ll make it right with a free replacement or full refund — no return shipping required.
Return shipping
Unless your item was damaged or incorrect, return shipping costs are the customer’s responsibility. We recommend a tracked service, as we can’t be responsible for items lost in transit.
Contact
Questions about a return? Email lumea.support.online@gmail.com and we’ll be happy to help.